Features
WiseFly’s Modules
Indoor Positioning System (IPS)
The Indoor Positioning system is the crowning jewel of WiseFly and elevates the contactless journey experience as passengers navigate the airport with ease
- Turn by Turn Navigation
- Estimated distance and approximate walk times
- Voice commands enabled that also assists visually challenged
- Multilevel/Multi POI Navigation with automatic floor changes
- Navigation enabled on 3D Vector Maps
Special Accessibility for the Differently – Abled
Greater reliability + assistance for passengers in wheelchairs, visually challenged, and others
- Indoor Navigation with voice commands and vibration alerts
- App developed for functioning using the phone’s Accessibility mode
- Active Mode - users can receive information about POIs (points of interest) close by
- Accessibility routes like elevators instead of steps or escalators
- Call for assistance – airport buggy pick-up and drop-off
Smart Assistant – WiseBot
Wisebot is a virtual assistance programmed to automatically answer user queries through the app on the go. It's an artificial intelligence powered bot that will reduce the request calls to customer support centres saving on crucial man hours and improving efficiency
- Identifies user intention and actionable data (entities)
- AI powered Trackers that track the previous two intentions to predict the next action of the bot, which helps in smart prediction
- Saves user time by eliminating typing
- Learns from previous actions & gives smart suggestions
- Educates user about various features of app
- Proactive actions to engage users more
Contactless boarding Pass and Baggage tag printing
Contactless Boarding is the need of the hour and WiseFly helps passengers and airports maintain compliance to COVID-19 protocols with this feature.
- Biometric authentication or QR code based
- Reduced costs than current systems
- Seamless Check-in and printing without the need to crowd near Kiosks
- Printers available at all strategic locations inside or outside the terminal
Notifications
Get real-time updates so that you don't have to miss your flight
Online Food Ordering & Delivery With Virtual Queuing
Ordering Convenience —> Online menu —> Seamless —-> F&B outlets promote Airport Ap —> Loyalty Program & Feedback
Feedback Management System
Automated System to collect all the user feedback & take necessary actions from offline & online forms including Feedback forms in airport, feedback from Airport app, Airport website, Facebook, Twitter, Email, Occasional surveys and KIOSKs in airport.
- Auto population of feedbacks from Airport app
- Customer sentiment analysis
- Geo Fence enabled feedback notifications
- Integration with feedbacks from Airport website & KIOSKs
- Various logins to distribute & resolve feedbacks
- Admin dashboard to analyse TATs
- Escalation between departments
- Auto response templates
- Add feedbacks from offline channels
Emergency Management System
Know the whereabouts of passengers & employees in case of an emergency in the terminal with emergency exit guidance through the app along with addressing health emergency of passengers.
- Live dashboard of terminal with user locations
- One click emergency mode activation in all users present inside the terminal
- SOS(Emergency Button) config in INairPORT app on pressing location of user will be shared with concerned department to take further action
Peer to Peer tracking
Live track your friends and family securely on the terminal maps and navigate to them effortlessly. Seamless Indoor to outdoor Navigation
M Commerce with Contactless delivery
Pre-requisites
- Restaurants/Shops Inventory Management
- E Commerce with Payment module
- Delivery logistics
Signage Translation
Digital signage translation solution the Airport app enhances the Passenger experience. Ensures INCLUSION as part of Digital Transformation goals, by translating Signage’s in a language based on users preference helping them navigate Malls conveniently. Signage creation is simple and convenient to use.
- Realtime sign board translation
- Signboard creation in CMS
- Multiple languages
- Unlimited calls
- Simply point the camera view towards towards the sign board to get it translated
Pre-requisites
- Indoor Positioning System (Optional)
Facilitating Contactless Travel – The New Normal
KEY Experience: Touch-less, contact less navigation, Simplicity , Get info ahead of time KEY Outcome: Ensure passengers have a seamless experience even with the COVID19 restrictions, fewer interactions. Provide airports with the tool to maintain and enforce COVID19 restrictions
Critical components
- IPS and Navigation System
- End-to-End Self Serviced Journey
- M Commerce via Contactless Delivery
- Feedback, Emergency Management System
- Advanced Analytics
- Multilingual
Indoor Positioning System (IPS)
The Indoor Positioning system is the crowning jewel of WiseFly and elevates the contactless journey experience as passengers navigate the airport with ease
- Turn by Turn Navigation
- Estimated distance and approximate walk times
- Voice commands enabled that also assists visually challenged
- Multilevel/Multi POI Navigation with automatic floor changes
- Navigation enabled on 3D Vector Maps
Special Accessibility for the Differently – Abled
Greater reliability + assistance for passengers in wheelchairs, visually challenged, and others
- Indoor Navigation with voice commands and vibration alerts
- App developed for functioning using the phone’s Accessibility mode
- Active Mode – users can receive information about POIs (points of interest) close by
- Accessibility routes like elevators instead of steps or escalators
- Call for assistance – airport buggy pick-up and drop-off
Smart Assistant – WiseBot
Wisebot is a virtual assistance programmed to automatically answer user queries through the app on the go. It's an artificial intelligence powered bot that will reduce the request calls to customer support centres saving on crucial man hours and improving efficiency
- Identifies user intention and actionable data (entities)
- AI powered Trackers that track the previous two intentions to predict the next action of the bot, which helps in smart prediction
- Saves user time by eliminating typing
- Learns from previous actions & gives smart suggestions
- Educates user about various features of app
- Proactive actions to engage users more
Contactless boarding Pass and Baggage tag printing
Contactless Boarding is the need of the hour and WiseFly helps passengers and airports maintain compliance to COVID-19 protocols with this feature.
- Biometric authentication or QR code based
- Reduced costs than current systems
- Seamless Check-in and printing without the need to crowd near Kiosks
- Printers available at all strategic locations inside or outside the terminal
Notifications
Get real-time updates so that you don't have to miss your flight
Online Food Ordering & Delivery With Virtual Queuing
Ordering Convenience —> Online menu —> Seamless —-> F&B outlets promote Airport Ap —> Loyalty Program & Feedback
Feedback Management System
Automated System to collect all the user feedback & take necessary actions from offline & online forms including Feedback forms in airport, feedback from Airport app, Airport website, Facebook, Twitter, Email, Occasional surveys and KIOSKs in airport.
- Auto population of feedbacks from Airport app
- Customer sentiment analysis
- Geo Fence enabled feedback notifications
- Integration with feedbacks from Airport website & KIOSKs
- Various logins to distribute & resolve feedbacks
- Admin dashboard to analyse TATs
- Escalation between departments
- Auto response templates
- Add feedbacks from offline channels
Emergency Management System
Know the whereabouts of passengers & employees in case of an emergency in the terminal with emergency exit guidance through the app along with addressing health emergency of passengers.
- Live dashboard of terminal with user locations
- One click emergency mode activation in all users present inside the terminal
- SOS(Emergency Button) config in INairPORT app on pressing location of user will be shared with concerned department to take further action
Peer to Peer tracking
Live track your friends and family securely on the terminal maps and navigate to them effortlessly. Seamless Indoor to outdoor Navigation
M Commerce with Contactless delivery
Pre-requisites
- Restaurants/Shops Inventory Management
- E Commerce with Payment module
- Delivery logistics
Signage Translation
Digital signage translation solution the Airport app enhances the Passenger experience. Ensures INCLUSION as part of Digital Transformation goals, by translating Signage’s in a language based on users preference helping them navigate Malls conveniently. Signage creation is simple and convenient to use.
- Realtime sign board translation
- Signboard creation in CMS
- Multiple languages
- Unlimited calls
- Simply point the camera view towards towards the sign board to get it translated
- Multilingual
Facilitating Contactless Travel – The New Normal
KEY Experience: Touch-less, contact less navigation, Simplicity , Get info ahead of time KEY Outcome: Ensure passengers have a seamless experience even with the COVID19 restrictions, fewer interactions. Provide airports with the tool to maintain and enforce COVID19 restrictions
- IPS and Navigation System
- End-to-End Self Serviced Journey
- M Commerce via Contactless Delivery
- Feedback, Emergency Management System
- Advanced Analytics
- Multilingual
